Returns and Refunds
30-Day Happiness Guarantee
We want you to love your Vessela Home purchase. If it isn’t quite what you expected, you may return it within 30 days of delivery for a refund.
To be eligible, items must be:
- unused
- in original condition
- safely packaged for return
Change-of-mind returns:
Return postage is the customer’s responsibility. If an item is damaged, faulty, or incorrect, we cover the shipping.
Damaged, faulty or incorrect items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. We’ll organise a replacement or refund, and we cover all return shipping costs. Please include a couple of photos so we can sort it out quickly.
Refunds
Once your return is received and inspected, we’ll let you know the outcome. Approved refunds are processed back to your original payment method within 5–7 business days. Shipping costs are non-refundable unless the item is defective or incorrect.
Items not eligible for return
The following can’t be returned unless damaged or defective:
- custom or personalised items
- items used or damaged after delivery
Exchanges
We don’t offer direct exchanges. If you’d like a different item, please return your order for a refund and place a new order.
How to start a return
Email us at Support@vesselahome.com.au with:
- your order number
- the item you’d like to return
- the reason for the return
We’ll guide you through the process step by step.
Our promise
Every piece is printed to order in our Wollongong studio, and we stand behind the quality. If something isn’t right, we’ll make it right — quickly and fairly.